The NDIS Support Coordination Pilot: What We Know — and What We Don’t

The NDIA has launched a 12-month pilot program focusing on Support Coordination and Supported Independent Living (SIL). On paper, it’s framed as a way to “support quality providers” and test new approaches. But as the pilot rolls out, one thing stands out: a lack of transparency.

What We Know

• The pilot is running for 12 months.

• It involves a small group of providers chosen by the NDIA.

• Up to $2 million has been set aside for support coordination providers, and $20 million for SIL providers.

• The goal is to evaluate “what works” and shape future NDIS quality standards and pricing.

  
  

What We Don’t Know

This is where the concerns begin.

• Who are the providers? No list has been shared, so participants don’t know which organisations are involved.

• What was the selection process? There’s been no explanation of how providers were chosen, what criteria were applied, or whether lived experience or participant outcomes were considered.

• What track record do they have? Were they providers with long-standing, proven results, or newer entrants with less accountability history? We simply don’t know.

• Was the community consulted? There’s no evidence that participants, families, or independent advocates were asked what “quality” should look like before the pilot began.

  
  

Why This Matters

Trust is central to the NDIS. Families build relationships with coordinators over time, and those relationships are often the difference between a system that feels overwhelming and one that feels manageable.

When pilots like this are launched without clarity, families are left questioning:

• Will this affect my coordinator?

• What if my trusted provider isn’t part of the pilot?

• How do I know decisions are really based on quality, not just cost?

These are valid questions — and they deserve clear answers.

Reassurance for Participants

Here’s what’s important to know right now:

• You will not automatically lose your current Support Coordinator. The pilot is limited and does not override your right to choice and control.

• The pilot is not a replacement. It’s a test run, not a new national model (yet).

• Your voice still matters. Participant feedback is supposed to be part of the evaluation — which makes it even more important for families to speak up.

  
  

Our Position

At Daffodil Therapy and Care, we believe in innovation — but we also believe in transparency. Families and providers have a right to know who is being funded in their name, and what standards are being applied.

Until the NDIA answers those questions, the sector remains in the dark. We’ll keep following this closely and advocating for clarity, because quality should never be hidden behind closed doors.